Data Request Policy
Published on 22 August, 2023 | Data protection | 290 views | 1 minutes read
Operated by Global Digital Identity LTD
Last updated: 10 July 2025
1. RIGHT TO ACCESS PERSONAL DATA
In accordance with the UK GDPR, LGPD, and other applicable data protection laws, data subjects have the right to request:
- Confirmation of whether their personal data is being processed
- Access to their stored personal data
- Information regarding the purpose, categories of data, and any third parties with whom data is shared
- An electronic copy of their personal data upon request
2. HOW TO MAKE A REQUEST
Requests must be submitted by email, using the registered account email address, to:
The subject line must be:
"Data Access Request – [Your Name]"
The email must include:
- Full name of the data subject
- Associated .com.rich domain (if applicable)
- Clear description of the request
- Identity confirmation (via verification link and/or code sent to the registered email)
3. RESPONSE TIME
We will respond within 30 calendar days, as required by law. In complex cases, this period may be extended by an additional 30 days, with prior notice and justification.
4. SECURITY AND VALIDATION
All requests are subject to identity verification. We may:
- Request additional information
- Send a verification code to the registered email
- Log the IP address, date, and time of the request
Requests submitted by third parties, attorneys, or legal representatives must include valid supporting documentation.
5. LIMITATIONS
We may refuse requests that are excessive, abusive, or involve third-party data. We may also limit data disclosure where required by law, ongoing investigations, or platform security considerations.
6. LANGUAGE AND PRECEDENCE
In the event of any discrepancy between translations, the English version shall prevail for all legal purposes.
7. CONTACT AND CONTROLLER
Global Digital Identity LTD
71–75 Shelton Street, Covent Garden, London WC2H 9JQ – United Kingdom
Company No. 16339013 – Companies House UK